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pin and internet woes

allyxuser
Level 7

Hi all hope you are all good, got an anoying one here.

just finished moving into my new ally x and was putting pictures on my installd apps in the armory thingy, restarted the ally and was greated with it taking ages to boot up and when it did none on my games were visable. it would sit there for 10 mins searching the hdd, during this time i also had no coursor countrol and it was telling me that the router was not connected to the internet (it is).

so a restart, same thing... and now control panel fails to load up for ages, still telling me there is no internet even though i am surfting on it during this time on firefox on the ally.

so another restsrt and try and cloud recover it tells me something about netrok ufei boot, i change the networtk boot to enable and it still gives me the same warning. i try and put it through the hot spot on my phone, same thing...

so restart and now i get pin unavilable???? cant log in asks me to make another pin i try and it tells me i am not connected to the inter net....even though it is.

device bricked cant get any further than this... any help would be great.

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Anbby_ROG
Customer Service Agent

Hi @allyxuser ,

I would like to confirm with you whether the device can currently enter the system. Please try removing all external devices and power while the device is powered off. Then, press and hold the power button for 40 seconds to perform an EC reset, reconnect the power, and turn the device back on. Please further diagnose the device using MyASUS. Thank you.