New ROG XBOX ALLY X DOA

[hellgate]

Hi All,

Purchased the new ASUS ROG XBOX ALLY X from Amazon India on 17th October, 2025. Received it on 18th October, 2025. The device hardly worked for 2hrs. Post this it died. No matter what I do it wont boot up. Check the video for details:

https://youtu.be/S3m9hMZ0r2E?si=htRiNrrmCVq5eXL3

Any suggestions on how to proceed further? Contacted ASUS customer care. Lets see how it goes.

Thanks!

Shuvadeep

[Falcon2_ROG]

@hellgate 
If a newly purchased device has a problem, we recommend contacting the dealer to confirm whether a return or exchange is possible. We apologize for any inconvenience caused.

[BrynnHarper]

Thanks for the advice.