Hello,
Looking for some advice on the best course of action to take here.
I have recently traded a Steam Deck at CEX here in the UK and purchased a ROG Ally (used but in a superior B grade condition and boxed), believing it to be a superior machine (which it still is) but I have fell victim to what I now know is the dreaded SD card reader issue. I have upgraded the SSD to 2TB and would very likely not use SD cards in it but it is bugging me that I have something on the device which is defective.
I am in a 30 day return policy with CEX but at best if they replicate the fault (they claim as it's intermittent it wasn't detected when they purchased the unit from the previous owner), and assuming I want to keep the device (which I do) then the best I can get from CEX is a replacement from their stock and no guarantee I won't have the same issue.
The unit I've ended up with is still under warranty until January and I've had an RMA authorised but reluctant to send of the unit for repair when I've just bought it (as it stands I've got DPD collecting it at the back end of next week).
I have a couple of questions:
1) From reading other posts on here is it correct that the fault has been addressed on newer motherboard revisions? If so is the fault likely to be repaired or could the issue happen again?
2) If I've upgraded the SSD do I need to re-install the 512GB SSD it's come with before sending for repair?
3) Do I need to send the box and charger with the unit (saw one particular post where a guy's unit arrived damaged).
As I say, given I've upgraded the SSD (to 2TB) and that it's not as if I will be running any AAA games from an SD card it is unlikely I would use any SD cards in it. It just bugs me that my new purchase has a defect.
Is it worth proceeding with the RMA or am I best off putting up with it?
Thanks
