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New Ally SD Card Issues

Kryten2340
Level 7

Hello,

Looking for some advice on the best course of action to take here.

I have recently traded a Steam Deck at CEX here in the UK and purchased a ROG Ally (used but in a superior B grade condition and boxed), believing it to be a superior machine (which it still is) but I have fell victim to what I now know is the dreaded SD card reader issue.  I have upgraded the SSD to 2TB and would very likely not use SD cards in it but it is bugging me that I have something on the device which is defective.

I am in a 30 day return policy with CEX but at best if they replicate the fault (they claim as it's intermittent it wasn't detected when they purchased the unit from the previous owner), and assuming I want to keep the device (which I do) then the best I can get from CEX is a replacement from their stock and no guarantee I won't have the same issue.

The unit I've ended up with is still under warranty until January and I've had an RMA authorised but reluctant to send of the unit for repair when I've just bought it (as it stands I've got DPD collecting it at the back end of next week).

I have a couple of questions:

1) From reading other posts on here is it correct that the fault has been addressed on newer motherboard revisions?  If so is the fault likely to be repaired or could the issue happen again?

2) If I've upgraded the SSD do I need to re-install the 512GB SSD it's come with before sending for repair?

3) Do I need to send the box and charger with the unit (saw one particular post where a guy's unit arrived damaged).

As I say, given I've upgraded the SSD (to 2TB) and that it's not as if I will be running any AAA games from an SD card it is unlikely I would use any SD cards in it.  It just bugs me that my new purchase has a defect.

Is it worth proceeding with the RMA or am I best off putting up with it?  

 

Thanks

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Regarding the SD card reader issue, we recommend that you proceed with the RMA while the device is still under warranty. If you have already replaced the SSD, please mention this information in the repair details or contact customer service to add this information as a reminder for the repair team.

Since the RMA shipping method may vary by region, in the UK, the DPD courier will bring a suitable tote box or padded envelope depending on your product type, in which your unit will be securely placed. We recommend that you take photos prior to collection in case of any damage during transit. The above information is provided for your reference. Thank you.