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Need help on Missing Free XBOX Game Pass on RoG Ally after Service

darknesdragon
Level 7

Dear RoG Forums, I've read the thread about recovering lost XBOX Game Pass after service, but since the solution are private and according to this thread  , I need to open a new topic.
I've tried the link provided on the last page on the thread, but still cannot see the free XBOX Game Pass.

I remember before service that I have my coupon/voucher to claim on the Microsoft Store > Library > included in devices, even though I did not sign in. But now I cannot see it even I'm sign in.
I also check on XBOX app and there are no XBOX Game Pass to be claim like the link provided.

I serviced my RoG Ally because it cannot charge and the service center said they replace the mainboard and reinstall the windows.

Thank for the help

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @darknesdragon ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂