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My rog ally won't turn on

planswolf
Level 7

‎10-01-2024 08:09 PM

I had my Rog ally turn off for a few days unplugged. I tried to turn it on. nothing. I press and hold for 30 seconds and nothing.

Power light blinks a couple of times indicating that is charging.

But none of the combinations of press power button for x seconds seems to work.

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

‎10-03-2024 06:11 PM

Hi @planswolf ,

You mentioned that you have tried holding down the power button. Not sure if you have already removed all external devices and the charger. Please try holding the power button for 30 seconds, then reconnect the power and test whether the device can start up normally.
If the issue persists, we recommend sending the ALLY to a local service center for further inspection. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

planswolf
Level 7
In response to Anbby_ROG

‎10-04-2024 07:01 AM

Thanks for the tip @Anbby_ROG , but didn't work. I wil reach to a local service to see whats going on.

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