Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

My rog ally RC71L stopped charging all of a sudden

Brysonarnold046
Level 7

‎02-05-2025 02:41 PM - edited ‎02-05-2025 02:43 PM

Hey asus I just got a used ROG ally for Christmas I've used it for a month so far and I love the device. I just got a charger from Amazon for it it is a 100w charger and all of a sudden the charger got really hot and the ROG ally stopped charging. I hope all i have to do is buy a new cable and not fix the motherboard because I don't have the money to do that.

0 Kudos
306 Views
4 REPLIES 4

Anbby_ROG
Customer Service Agent

‎02-06-2025 07:24 PM

We recommend when the device shutting down, removing all external peripherals and the power adapter, then pressing and holding the power button for 20 seconds. After that, reconnect the original power adapter and check if there are any changes in the battery indicator light.

If the issue persists, we suggest sending your Ally to a local service center for further inspection to identify the problem. Thank you!

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
0 Kudos

Brysonarnold046
Level 7
In response to Anbby_ROG

‎02-07-2025 08:22 AM

Hey i all ready tried that the device is dead and when i plug in a mobile phone cable about 15- 10w I don’t even get a red light for the battery indicator 

0 Kudos

Anbby_ROG
Customer Service Agent
In response to Brysonarnold046

‎02-09-2025 07:20 PM

Based on your description, we suggest sending your Ally to a local service center for further inspection to identify the problem. Thank you for your understanding.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
0 Kudos

nohalg1
Level 7

‎02-09-2025 11:30 PM - edited ‎02-09-2025 11:33 PM

Hey everyone,

I recently ran into an issue with my ROG Ally RC71L where it suddenly stopped charging out of nowhere. It was working fine, and then, one day, it just wouldn't charge.

What Happened?

  • The charger is plugged in, but the device isn’t detecting power.
  • Tried different outlets and cables, but no response.
  • Battery percentage stuck at a low level, and the device won’t turn on without power.

Possible Fix?

After searching online, I came across MinecraftJenny-Mod.com where someone had the same issue and found a workaround:

✔ Hard Reset – Hold the power button for 40 seconds and then try plugging it in again.
✔ Check USB-C Port – Dust or lint might be blocking the connection.
✔ Try a Different Charger – The original charger may have failed.
✔ BIOS Reset – Some users reported resetting BIOS helped restore charging.

Has anyone else faced this issue with their ROG Ally RC71L? If so, what worked for you? Would love to hear your thoughts! 🚀

0 Kudos