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My Rog ally extreme z1 stops taking charge while gaming after sometime

Neeraj7584
Level 7

My rog ally z1 extreme stops taking charge after 30-40 minutes of gaming. I have to stop game restart the device,then it resumes charging. Its frustrating while gaming. kindly suggest solution 

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1 REPLY 1

Anbby_ROG
Customer Service Agent

May I ask if you are using the original ASUS power adapter?
Are there any other devices connected at the same time? After charging stops, does unplugging and reconnecting the power adapter or trying another charger improve the situation?
Additionally, could you please share the current BIOS version and graphics driver version you're using so we can further investigate the issue? Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂