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my rog ally doesnt charge while gaming

kasrafzi
Level 7

when i play overwatch with my rog ally on 30 watts it doesnt charge 

429 Views
1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @kasrafzi ,

I would like to confirm more information to clarify this issue. 
Have you updated your BIOS to the latest version 338? Are you using the original charger? Have you connected any Dock/Hub? Please try restarting your device to see if the charging is normal. 
Additionally, we would like to know if this issue occurs with other games besides Overwatch. In ACSE, what mode is the fan usually set to? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂