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My keyboard is connected to Ally X but there is no output

shumkwanho
Level 7

‎03-11-2025 07:06 PM

Yesterday, I purchased an Ally X along with its adapter. During the initial setup, I successfully connected it to my monitor, mouse, and keyboard, and everything seemed to function correctly. However, after completing the Windows setup, my keyboard stopped working.

I own a Corsair K65 Plus keyboard, which remains connected to the Ally X. The RGB lights on the keyboard respond when I press any key, and the rotary dial also functions. I tested the keyboard on a website like keyboard-test.space and noticed some unusual behavior: pressing a single key yielded no response, but pressing multiple keys did. Despite this, there is still no output from my Ally X.

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Anbby_ROG
Customer Service Agent

‎03-17-2025 02:04 AM

To further clarify the issue, could you please share the connection method and brand/model of all your external devices, and also record a video to help us better understand the problem scenario? Thank you!

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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