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My Asus rog is NOT turning on?

Acorn360
Level 7

‎10-06-2024 06:36 PM

Today my Asus rog has powered off randomly whilst playing. I tried to turn it on but it doesn't turn on and makes a faint buzzing sound? I've owned the Asus rog since say release in Australia could someone please explain to me what has happened and how to fix it??

 

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

‎10-07-2024 12:18 AM

Please try removing all external devices and the power supply while the device is off. Then, press and hold the power button for 30 seconds. After that, reconnect the power supply and attempt to turn on the device to see if it can boot into the system normally. Thank you!

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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Acorn360
Level 7
In response to Anbby_ROG

‎10-07-2024 12:41 AM

Hi, thank you for the help, I have just asked my friend for helped and he suggested that I unplug the battery cable, hold the power button for 15 seconds and then out it back together.

Thankfully it worked.

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