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My ally keeps shutting down randomly

Blastphemy
Level 7

‎12-31-2023 09:06 AM

So I had my ally on the charger all night downloading games turn it off put it in the case go to work bring it out it won’t turn on. I plug it in after a minute the charging light pops on I turn it on, it says it has a full battery take it off the charger it dies almost immediately. Any advice?

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

‎01-02-2024 05:45 PM

Hi @Blastphemy ,

Have you tried removing the power source and all external devices, holding down the power button for 30 seconds, and then testing to see if the system boots up normally ?
If the issue persists, we recommend sending your device to the service center for further hardware diagnostics. We apologize for any inconvenience this may cause and appreciate your understanding. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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RoutineInsanity
Level 7

‎01-25-2024 01:28 PM

Hey man, did you ever figure out the issue?  I'm seeming to have the exact same one.

My Ally will work just fine as long as I have it sitting on the Dock but will shut off/die very shortly after trying to walk around.

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