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My ally keeps shutting down randomly

Blastphemy
Level 7

So I had my ally on the charger all night downloading games turn it off put it in the case go to work bring it out it won’t turn on. I plug it in after a minute the charging light pops on I turn it on, it says it has a full battery take it off the charger it dies almost immediately. Any advice?

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

Hi @Blastphemy ,

Have you tried removing the power source and all external devices, holding down the power button for 30 seconds, and then testing to see if the system boots up normally ?
If the issue persists, we recommend sending your device to the service center for further hardware diagnostics. We apologize for any inconvenience this may cause and appreciate your understanding. Thank you.

RoutineInsanity
Level 7

Hey man, did you ever figure out the issue?  I'm seeming to have the exact same one.

My Ally will work just fine as long as I have it sitting on the Dock but will shut off/die very shortly after trying to walk around.