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Mouse and Keyboard Problem after Update?

Lazarus_132
Level 8

Since the Latest Updates, my Ally seems to have Problems with my Mouse and Keyboard. When i Play a Game on an external monitor (wich worked perfect with the ally till now) maybe a first person Game like  "The Outer Worlds", the Ally do not recognise the Inputs from my Keyboard when i start using the Left Mousekey to start firing. So it remembers the Last Key i've pressed and so i run in one direction and the Ally do not react on other Inputs for a few seconds. Even The Mouse sometimes do not react on my actions. Its totaly strange. When i Use a Gamepad, everything works fine. 

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1 ACCEPTED SOLUTION

Accepted Solutions

Anbby_ROG
Customer Service Agent

Hi @Lazarus_132 ,

I would like to confirm with you which firmware update you installed before this issue began. Have you upgraded your BIOS to version 323? Have you tried disconnecting and reconnecting the keyboard/mouse to see if that resolves the problem?

There is a similar discussion here, and I'd like to confirm if your situation is similar to the issue others are facing. If your problem is different from theirs, would you be able to record a video demonstrating the issue and provide the brand and model of your keyboard/mouse? This will help us conduct further diagnostics. Thank you.

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

Hi @Lazarus_132 ,

I would like to confirm with you which firmware update you installed before this issue began. Have you upgraded your BIOS to version 323? Have you tried disconnecting and reconnecting the keyboard/mouse to see if that resolves the problem?

There is a similar discussion here, and I'd like to confirm if your situation is similar to the issue others are facing. If your problem is different from theirs, would you be able to record a video demonstrating the issue and provide the brand and model of your keyboard/mouse? This will help us conduct further diagnostics. Thank you.

Yeah, i tried all this, nohing helped. 

And yes, my problem sounds similar to the one you linked me.