Motor Vibration Issue - right joystick

[Charlzard]

Hello All,

Posting as recommended in ROG Ally discord regarding my motor vibration issue on the right joystick. 

After an extended amount of time the motor will begin to become very loud and buzzy. There's others with the same issue as well. I have several videos if needed.

I can reproduce this issue by playing Ghostwire Tokyo for 30 mins or so at 20w-25w. I RMAd my device a few weeks ago to fix the issue, they replaced the joystick board ( I think ) but am still experiencing the same issue.

Any help appreciated

[Anbby_ROG]

Hi @Samsquanch88 ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

[Mr_FlameFox]

Having the same issue... Started on the right, now on both sides within a couple of days. 

[Anbby_ROG]

Hi @Mr_FlameFox ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

[imglj]

Same issue here on my rog ally x.

[Anbby_ROG]

Hi @imglj ,

Since this thread primarily discusses the ALLY vibration issue, which has been resolved through updates, to avoid confusion and ensure your issue is visible for discussion with other users, we recommend creating a new topic. Please include your usage scenario and the tests you have already performed. This will help us further confirm and address your issue. Thank you.

[Charlzard]

Was the issue resolved for Ghostwire Tokyo? It's not listed in the changelog

[P0ulpi59]

Hello I have the same problem on a. Day one ally extreme.

It appears 1 month ago, on Horizon 2. Now same issue on Forspoken. Had to set off the vibration to continue playing.. Please help 

[Anbby_ROG]

Hi @P0ulpi59 ,

Thank you for reporting the vibration issue with the ALLY. Please enable the log recording function in Armoury Crate SE, record a video of the vibration issue, and note the time when the vibration anomaly occurs. Kindly provide the following information along with the video and log files via private message for further verification. Thank you.

• Serial Number:
• BIOS Version:
• Windows Build Version: (Settings - System - About)
• Display Driver Version:
• Game/Software where the vibration issue occurred:
• Armoury Crate SE > Settings > General > About > Service Version > Check Button (Copy all content):
• please assist by using the MCU dump log to extract the log information and provide it to us for further analysis. 

【This is the file path for the log file, provided for your reference.】
In Armory Crate SE, navigate to" Settings">"General" and check the "About" page. Click on "App Diagnostics tool" and select "Log Files" to bring up the Privacy Policy statement. Once the user agrees to the statement, Armory Crate will start collecting diagnostic logs. You can click on "Generate Log Data" to create an encrypted log file (ASUS log file).