To further clarify your issue, could you please provide the following information so we can better understand your usage scenario? Additionally, have you tried connecting the Ally directly to the monitor to see if it displays properly? Thank you.
- BIOS Version:
- Display Driver Version:
- Dock and Monitor Brand/Model:
- Cable Brand/Model:
- Are you using the original power adapter or a third-party one?
Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
