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Missing Xbox 3 month trial

JBfunandstuff
Level 7

Purchased Rog Ally Z1 extreme and the Xbox game pass trial is not there in library-included with device.

 

Please help

382 Views
2 REPLIES 2

Nozzilla
Level 7

I'm not sure if this would be a fix or help in anyway but I do know everytime I have gone through the intial set up I've seen a message/offer for me to start my trial. Not sure your willing to do a reset on your ally or not but I know it gives me a prompt to set up gamepass trial before I made it to the desktop. Hopefully there's a better solution though...

Anbby_ROG
Customer Service Agent

Hi @JBfunandstuff ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂