Regarding issue with not being able to redeem the Xbox Game Pass, I kindly ask you to try again following the process provided in the following link to see if you can obtain it.
https://www.asus.com/support/FAQ/1050803
Please note that the Xbox Game Pass services offered vary by country, including Game Pass Ultimate and PC Game Pass. Kindly confirm whether the services supported in your purchasing country and your location are different. Thank you.
Due to the on going regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding 🙂
