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MCU firmware 311 failed, buttons not working

ajaxnz
Level 7

Hi

I ran myasus yesterday, and it prompted to install the MCU firmware update 311.

This failed, and now the control centre & armorycrate buttons, lights and so on don't work. (nor does the controller work in bios).

The basics of the controller do work in games though.

I've tried re-applying, rebooting repeatedly, downloaded the file from download centre and tried that. All failed.

I also have issues with writing to sd cards (same cards work fine over usb), so is this RMA time?

I'm in the UK, so I don't think we have any service centres.

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @ajaxnz ,

Based on the situation you've described, we recommend that you send the product for further testing and repair. In the UK, you can apply for repair services through the following link.

https://eu-rma.asus.com/uk

Also you can contact the local service center for help. The following is the contact information:
https://www.asus.com/uk/support/CallUs/

We apologize for any inconvenience this may cause.