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MCU firmware 311 failed, buttons not working

ajaxnz
Level 7

‎08-08-2023 06:30 AM

Hi

I ran myasus yesterday, and it prompted to install the MCU firmware update 311.

This failed, and now the control centre & armorycrate buttons, lights and so on don't work. (nor does the controller work in bios).

The basics of the controller do work in games though.

I've tried re-applying, rebooting repeatedly, downloaded the file from download centre and tried that. All failed.

I also have issues with writing to sd cards (same cards work fine over usb), so is this RMA time?

I'm in the UK, so I don't think we have any service centres.

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Anbby_ROG
Customer Service Agent

‎08-09-2023 12:21 AM

Hi @ajaxnz ,

Based on the situation you've described, we recommend that you send the product for further testing and repair. In the UK, you can apply for repair services through the following link.

https://eu-rma.asus.com/uk

Also you can contact the local service center for help. The following is the contact information:
https://www.asus.com/uk/support/CallUs/

We apologize for any inconvenience this may cause.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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