Left thumbstick only works vertically, not horizontally

[TheeUndertakeer]

Good day. so let's get this started as this has to have wider acknowledgment. It has been a month I have rog ally and literally used it only 10 times or so, most of the time it is docked on my desk. So previous week I docked it and yesterday decided to pull up to play and to my surprise, out of blue, joystick doesn't work horizontally, only vertically. Nothing helped me to fix it.

This is so low from Asus, because you can't deliver units which are getting malfunctioned while you are doing NOTHING!

Take my word, you should never rolled from Steam deck to his semi-produced product, I am so dissapointed and thanks God I have my lovely Steam Deck there.
This is UNACCEPTABLE

[Anbby_ROG]

Hi @TheeUndertakeer ,

Based on your description, regarding the joystick issue, we recommend that you bring your Ally to the local authorized service center for further diagnosis and confirmation. The following is the contact information:
https://www.asus.com/support/service-center-location

You can also contact the local service center for assistance. The following is the contact information:
https://www.asus.com/support/CallUs#

We apologize for any inconvenience this may have caused.