Left joystick doesn't go left or right

[ItsBoricTrash]

I just barely got my Asus Rog ally and the left joystick doesnt do inputs for going left or right. Is this a hardware problem or software?

[Anbby_ROG]

Hi @ItsBoricTrash ,

Have you tried using the calibration function in Armoury Crate SE to see if the issue improves? 

If the problem persists even after calibration in ACSE, and considering that you mentioned you just purchased the product, to ensure your rights and interests, we recommend contacting the retailer for further assistance. Thank you

[ItsBoricTrash]

I tried the calibration and it didn't work 

[Anbby_ROG]

Hi @ItsBoricTrash ,

Since you mentioned that you recently purchased the device, if it is still within the return/exchange period, we recommend contacting the retailer for further assistance. 
If the product is already beyond the return period, we suggest bringing the device to a local service center for further hardware diagnostics to identify the issue. Thank you.