03-09-2024 03:27 AM
Bought a new rog Ally. Updated windows. Updated My asus. Updated armory crate. A new Mcu firmware popup appeared. After that i went to change my rgb light profile and noticed my left joystick would not register any command. Then i tried calibrating and it is completely dead alongside the triggers l2 and r2. Everything else works. Another guy posted a youtube describing the event , so I am not the only one . Please advise
03-10-2024 07:15 PM
Hi @TechDentist ,
Have you tried the Cloud Recovery to reset the system and updated the BIOS to the latest version 337 for testing?
Since you mentioned that you recently purchased the product and if the issue persists and your product is still within the return period, to ensure your rights, we suggest contacting the original place of purchase for further assistance. If your product is beyond the return period, please take it to the local service center for further diagnosis. Thank you.