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Left Joystick and both L2 R2 triggers dead after MCU 316 Firmware

TechDentist
Level 7

Bought a new rog Ally. Updated windows. Updated My asus. Updated armory crate. A new Mcu firmware popup appeared. After that i went to change my rgb light profile and noticed my left joystick would not register any command. Then i tried calibrating and it is completely dead alongside the triggers l2 and r2. Everything else works. Another guy posted a youtube describing the event , so I am not the only one . Please advise 

https://youtu.be/mancLjgDatw?feature=shared

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @TechDentist ,

Have you tried the Cloud Recovery to reset the system and updated the BIOS to the latest version 337 for testing? 
Since you mentioned that you recently purchased the product and if the issue persists and your product is still within the return period, to ensure your rights, we suggest contacting the original place of purchase for further assistance. If your product is beyond the return period, please take it to the local service center for further diagnosis. Thank you.