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Is Rog XG Mobile really compatible?

AlecAlly
Level 7

 

Hello, I own a Rog Ally with a Rog XG Mobile Radeon 6850M, in addition to the pain to activate and deactivate this device compared to a normal eGPU, I encounter many games that do not work with this hardware. For example, Forza Motorsport, crashes during shader compilation, despite driver and game updates, Modern Warfare 3, DirectX error message at game launch, doesn't work either, Remnent 2, ditto, crashes during loading, Starfield crashes randomly after a few seconds, despite patches. I'm very disappointed with these 2 pieces of hardware which are supposed to work together (they were sold to me as a pack). The same problems? All these games run Rog Ally alone or on another PC with another eGPU. If anyone have a thé same problèmes and solutions...

 

Bonjour, je possède une Rog Ally avec un Rog XG Mobile Radeon 6850M, en plus de la pénibilité pour activer et désactiver ce périphérique comparé à un eGPU normal, je rencontre de nombreux jeux qui ne fonctionnent pas avec ce matériel. Par exemple, Forza Motorsport, plantage pendant la compilation des shaders, malgré les mises a jours des pilotes et du jeu, Moderne Warfare 3, message d'erreur DirectX au lancement de la partie, ne fonctionne pas non plus, Remnent 2, idem, plante pendant le chargement, Starfield qui plante aléatoirement après quelques secondes, malgré les correctifs. Très déçu de ces 2 matériels sensés fonctionner ensemble ( qui m'ont été vendu en pack), rencontrez-vous vous. Les mêmes problèmes? Tous ces jeux fonctionnent Rog Ally seule ou sur un autre PC avec un autre eGPU. Si quelqu'un a les mêmes problèmes et des solutions....

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

Hi @AlecAlly ,

After removing XG Mobile, please try using uninstall tool to remove Armoury Crate SE. Afterward, reinstall Armoury Crate SE and update it to the latest version. Reconnect XG Mobile and update it to the latest firmware. Test to see if the issue improves.
If the problem persists, enable the log recording function in Armoury Crate. Attempt to open the game and recording a video simultaneously., provide us with the log file and the relevant information below through private message for further investigation. Thank you for your cooperation.

 

ALLY Serial Number:
BIOS Version:
XG Mobile Serial Number:
Armoury Crate SE > System > About > Service Version > Check Button (Copy all information)
Windows Build Version: (Settings - System - About)
 

【Here is the file path for the log file for your reference】 
In Armoury Crate "Settings" and check "About" page, If clicking App Diagnostics "Record Log", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log  and you can click "Generate log data" to generate the log file with encrypted (ASUS log file).

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌

The solution don't work.

 

Item Version
---- -------
Armoury Crate SE UWP App 1.4.5.0
ROG Live Service 2.3.1.0
Armoury Crate SE service 1.4.5
BIOS RC71L.334
Main Firmware GA80100.RC71LM.316
Second Firmware GA80100.RC71LS.316
AMD Radeon (TM) 780M Graphics 31.0.22023.1014
AMD RadeonT RX 6850M XT 31.0.22023.1014
ACConfig 1.0.11
Aura Service (Lighting Service) 3.07.27
Aura SDK 3.04.39
ASUS Aac_NBDT HAL 2.5.35.0

for modern Warfare Crash:

https://youtu.be/uCJSp0KgAZk

for the 2 other games, Forza Motorsport and Remnant 2 I can't take capture, FORZA crash when charging, Remanant 2 at the beginning of the gameplay.

The log was generated. how to send it to you?

thank you for your answer.

Anbby_ROG
Customer Service Agent

Hi @AlecAlly ,

Because your post contains your personal information, in order to prevent your personal information from being leaked, we will assist in deleting some information. I have sent you a message, please check✉. Thank you

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌