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I need help!

SgtBooMan
Level 7

I was playing my dad’s Rog Ally last night and the power to the house surged a few times. When I restarted the pc, everything booted slow like it had some kind virus. I could open files just fine but when I use the windows key, it doesn’t pop up at all, even the taskbar didn’t show. Today when I went to turn it on I got a BLUE SCREEN. I clicked “restart my pc” and booted fine, but the results are still the same. I updated the pc the night before the incident. Could this be a bad update or software issue?

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @SgtBooMan ,

I would like to confirm some usage scenarios to further investigate this issue. Have you connected any external devices such as an SD card, HUB, DOCK, or monitor? Please try removing all external devices and test if the issue improves.
Additionally, have you tried performing a Cloud Recovery to restore the device to its factory settings to determine if it is a software-related issue? Thank you.