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I have my embedded controller and touchscreen disable on my ally and I can’t use it

Ieuane
Level 7

I can not login all I have is the armoury crate pop up which with my controller I have no access over at the minute what do I do

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1 REPLY 1

Falcon2_ROG
Customer Service Agent

@Ieuane 
Since you may have disabled both the Embedded Controller and the touchscreen at the same time, the system can no longer be operated using the built-in controls. We recommend trying the following methods:

1.Connect an external USB keyboard or mouse (via USB-C adapter or dock) to see if you can access the system and re-enable the controller or touchscreen.

2.If you are still unable to operate the device, try entering the BIOS and selecting Restore Defaults to see if this resolves the issue.

If none of the above methods work, you may need to perform a system repair or recovery using a USB installation media or the ASUS Recovery environment.
https://www.asus.com/support/faq/1050478/

2.3 Gaming Notebook\Gaming Desktops\ROG Ally

 For more information on how to access the UEFI BIOS page for ROG Ally, please refer to ROG Ally Frequently Asked Questions | Official Support | ASUS Global, then press the ROG Ally "Y" button to enter the Cloud Recovery

(1) When booting, please press the keyboard key [F2] to enter the UEFI BIOS configuration screen, please first confirm whether the time of UEFI BIOS is correct, if the time is not the current time, please modify the time of UEFI BIOS first.

(2) Please press [F7] key to access [Advanced], then select [ASUS Cloud Recovery] to access Cloud Recovery Homepage.

Sorry for any inconvenience it may be caused.