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i have been staring at "Loading media file." for 2 hours now.

Legionkin
Level 9

Clearly Asus is not testing their software and not correctly coding it.

Loading media files!!! is correct.

The finger print sensor works... for a week and then stops and then every finger has to be re-added. the popup to enter the pin and password in windows in right in the centre of the display.. my hands are quite larrge.. i have l;ong fingers and i suffer to use it..

The device eats thru battery because it sometimes chooses settings way to aggressive for the poor battery and is destroying it's life span.

The software has no ability too skin, yet we developed a whole game...

I suggested a input system for text input that i said i would explain in detail if asked... but this was ignored.

You would expect a proper battery saving media player for mp3's and video in the interface.

There is no UI customization.

clearly asus and many of handheld makers are bringing a minimum effort to the arena when a mobile phone does a better job..

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6 REPLIES 6

Legionkin
Level 9

my fecal matter is slowly turning white from the frustration.

Anbby_ROG
Customer Service Agent

Thank you for sharing your experience. Regarding the issue you mentioned about "Loading media file," could you please provide details about your usage scenario (for example, what files you were loading from external devices or SD cards) and any relevant screenshots to help us investigate further?

Additionally, concerning the issue with the fingerprint sensor stopping, has that been resolved yet? Thank you!

The folders are empty.
so there's no media to load.

The folders are empty.
so there's no media to load.

no i need to re program each finger after a week.
it's like it loses the data or it gets corrupted or my fingers are changing in some odd way, not sure.
i usually wipe my finger 1st to make sure it's clean.
it's very hit and miss

the survey popup does not work.
gona finally do a full wipe the weekend because i thought updates may be the issue.
perhaps getting a clean install will solve issues.
will keep you posted as i do love the device alot.
 

so i deleted the folder on both my sd card and system
the initialed moving them from armour crate.
first to the sd and then back.
solved it.

the finger print reader is still very hit and miss.. it's like my left hand finger is cursed.. XD so idk

recent update:
at times battery life is great, achieved a standby time of 11 hours the other day
idk what asus changed but now i am getting much better life.
i run games at LOW settings, this has honestly helped a lot too.
much more stable.

now i am loving this gem.

ok recent finger print driver... solved the issue.
thanks.