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God of war ragnarok fullscreen issue

Chakazulu23
Level 7

20241207_091034.jpg

 Bonjour everybody, i have a problem with god of war ragnarok on my rog ally Z1E. The fullscreen option do not fullscreen like you can see in the picture. I open a post in other website forum and some people have this issue but not solution. 

 

So i come in the rog ally forum for ask help and maybe resolve this issue.

When i erase setting.ini the game lauch in real fullscreen but for the second lauch the issue come back. I already test to put setting.ini in read only but doesn't resolve the problème.

Everything was fine before the last patch of the game (patch 7) but no issus on other handhelp. 

I don't know what to do ...

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5 REPLIES 5

Anbby_ROG
Customer Service Agent

Thank you for the information you provided. I would like to confirm whether this game is launched via Steam or another method.

You mentioned that the issue only started occurring after the latest update of God of War: Ragnarok, and that other games are not affected. This seems to be related to the update of the game. Have you reached out to the game developers to confirm this issue? Thank you!

Due to the on going regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding 🙂

The game is on steam. I try to contact developpers but Sony make this very difficult. The game is optimized and i don't see this problème on other system (some user on rog ally have same problem like me : https://www.reddit.com/r/ROGAlly/s/LrbawoZiYZ ).

Did you try god of war ragnarok on your rog ally ???

Anbby_ROG
Customer Service Agent

Thank you for providing this information. Could you please send the following details via private message? I will ask the technical team to conduct further testing. Thank you.

 

  • Serial Number:
  • BIOS Version:
  • Windows Build Version: (Settings - System - About)
  • GPU Driver Version:
  • Armoury Crate SE > Settings > General > About > Service Version > Check Button (Copy all content):
  • God of War Ragnarok Version:
  • Steam Version:
Due to the on going regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding 🙂

Sorry but i don't have time for this informations. I talk you about the problème. I already buy a rog ally so i think i do my part of job for Asus. 

With new driver update, lot of vidéo on youtube test performance and wee can see this screen bug on all vidéo for gowR on rog ally. 

 

You don't need all information you ask !!! I don't know why you asked that : just launch god of war ragnarok on a rog ally z1E and see the bug.

 

Seriously ...

Anbby_ROG
Customer Service Agent

Thank you for your feedback. Based on the information provided, the issue appears to have started after the God of War: Ragnarok latest patch and can be temporarily resolved by modifying the game's ini startup configuration file. This suggests that the problem is related to the software design of the game itself.

As we cannot interfere with third-party programs' behavior or design, we recommend contacting the game developers to address this issue.
We will also attempt to report this matter to the game team. Meanwhile, we encourage you to provide feedback to the game's developer, Santa Monica Studio, to expedite the optimization process. Thank you for your understanding.

Due to the on going regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding 🙂