Gamepad Buttons not responding after being iddle 10s ROG Ally X

[Melioshun]

Hello,

I had this issue before, where after not pressing any buttons the first input from the gamepad was ignored (I.e pressing B on the pad the first time won't bring up the pip boy menu on fallout 4, I have to hit it again).

I had resolved this issue by doing a BIOS recovery, but now the issue is back again. 

Will there be an update to fix this? Is Asus aware of this issue and working towards a fix/ understanding the cause? 

Thanks

[Anbby_ROG]

Hi @Melioshun ,

Thank you for your feedback on this issue. 
We take this matter seriously and would like to gather more information about your usage scenarios and device details for further analysis and confirmation. 
Have you updated BIOS to the latest version 314, and tried removing ASUS System Control Interface v3, uninstalling Armoury Crate SE using the uninstall tool, and then reinstalling ASUS System Control Interface v3 version V3.1.32 and Armoury Crate SE to see if there is any improvement?

If the issue persists, please enable the log recording function in Armoury Crate SE, and record a video showing the key issue. Please provide the following information, along with the video and log files, through a private message for further confirmation. Thank you.

• Serial Number:
• Windows Build Version: (Settings -> System -> About)
• Display Driver Version:
• Any external monitors or other devices (controllers, docks, etc.):

【This is the file path for the log file, provided for your reference.】
In Armory Crate SE, navigate to" Settings">"General" and check the "About" page. Click on "App Diagnostics tool" and select "Log Files" to bring up the Privacy Policy statement. Once the user agrees to the statement, Armory Crate will start collecting diagnostic logs. You can click on "Generate Log Data" to create an encrypted log file (ASUS log file).

[Jackets117]

Is ASUS aware of this issue and working on a fix? I'm experiencing this as well. 

[defunct32]

@Melioshun 

Same issue as this then:

https://rog-forum.asus.com/t5/handheld-gaming/ally-x-gamepad-momentarily-doesn-t-respond-after-givin...

There is about 2 Reddit threads with more than 50++ comments and about more than a handful of users including myself who experienced this issue on the ROG Ally X

ASUS need to get this fixed.

[Anbby_ROG]

Thank you all for reporting this issue. 

Please try updating the MCU to version 311 and see if the problem improves. If the issue persists, pleasefeel feel free feel free to let me know. Thank you.

[defunct32]

Hi,

Thank you, will update later in the day after work and will do a bit of testing.