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Free 3 Month Game Pass Invite Disappeared

ShanMan71
Level 7

I just received my Ally.

When I first opened Windows Store, it prompted me to enter my card number, but the region was stuck on USA for card input completion (I am outside the US).

After changing my Windows location to my country in settings, I returned to Windows store and the invite coupon was gone.

I then put it back to US and then back to Windows store again. Still not there.

Any Ideas? 

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @ShanMan71 ,

The Xbox Game Pass service provided with the device varies by country/region, including Game Pass Ultimate and PC Game Pass. This can differ depending on the country of purchase and the services supported in your location.
Your current issue seems to be related to the region settings of the Windows Store. Please try signing out and signing back in to see if the coupon reappears. Additionally, please check this link to see if your account has already redeemed this service. Thank you.