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Firmware will not update and command center / armoury buttons do not work

Grendelkhan67
Level 7

‎08-21-2024 10:35 AM

Hello. 

Having a few problems on my Rog Ally Extreme. I keep showing on AC that I have a update for firmware v317. Every time I attempt the download it starts and then after a few seconds says update failed. Also my command center and armory crate buttons stopped working. Have checked all updates, reinstall AC and even cloud restored system. No change. Anyone have any ideas.

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Anbby_ROG
Customer Service Agent

‎08-21-2024 10:08 PM

Hi @Grendelkhan67 ,

Please tried removing ASUS System Control Interface v3, uninstalling Armoury Crate SE using the uninstall tool, and then reinstalling ASUS System Control Interface v3 version V3.1.32 and Armoury Crate SE to see if there is any improvement?

 

If the issue persists, please enable the log recording function in Armoury Crate SE, record a video of the update process and the problem occurring when pressing the command center and Armoury Crate buttons. Please also provide the following information, and I will ask the technical team to help you identify the problem. Thank you.

 

  • Serial Number:
  • BIOS Version:
  • Windows Build Version: (Settings > System > About)
  • Armoury Crate > Settings > About > Service Version > Check Button (Copy all content):

【This is the file path for the log file, provided for your reference.】
In Armory Crate SE, navigate to" Settings">"General" and check the "About" page. Click on "App Diagnostics tool" and select "Log Files" to bring up the Privacy Policy statement. Once the user agrees to the statement, Armory Crate will start collecting diagnostic logs. You can click on "Generate Log Data" to create an encrypted log file (ASUS log file).

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