Fingerprint Scanner not working on ROG ALLY X

[SgtX8188]

My fingerprint scanner doesn't seem to be working properly and I have a feeling it's software related. So far I have: 

- Uninstalled and reinstalled the drivers directly from the ALLY X's download page from the ROG website

- Gone through gpedit.msc Admin to disable and re-enable the sensor

- Disabled, rebooted then re-enabled the sensor from the Device Manager section 

- Removed the fingerprint sign on option then re-added my fingerprint 

- I am currently on the latest version of everything (Windows, My Asus and AC)

I know the hardware is fine because I've had instances where I'd add my fingerprint and it works fine then stops working. I shut my device down completely after using it and I know windows doesn't require a pin after every shutdown because I don't have that problem with my laptop. I am not sure what else to try. 

[remer_x]

I had the same thing happen on the original Ally today. I upgraded the SSD and did a fresh install from the cloud recovery and it hasn't worked since. I deleted the driver and installed the one from the Asus site which allowed me to (poorly) read and register a finger, but it quit working again. I think windows keeps overriding the driver with a different one. 

[SgtX8188]

Thanks for letting me know. I thought about doing a clean install but it takes hours to fine tune and setup the Ally. Plus I just installed a new SSD and did that a little over a week ago. 

It's definitely windows software related. Hardware seems to work fine because it works immediately after reinstalling the drivers from Asus or redoing my fingerprint. Once I shutdown my unit, it stops. I have windows automatic driver updates disabled via gpedit.msc but I know windows can still ignore that.

Not entirely sure what to do at this point outside of just hoping the next windows update resolves the issue. 

[YongMast3don]

I've tried everything and mine doesn't seem to be working at all

[MyPayaso]

Fingerprint is kinda hit or miss or wonky even on the OG Ally. 

[SgtX8188]

Looks like a new Fingerprint Driver was released yesterday. It's also in the Myasus app. 

[YongMast3don]

Downloaded and installed but still isn't working for some reason 

[Anbby_ROG]

Hi All,

Please try updating the FOCAL Fingerprint Driver to Version V3.5.7911.4326 and check if the issue improves. Thank you.

[YongMast3don]

I also am in the same situation! I have literally done everything I think is possible, have you solved it yet ? 

[SgtX8188]

@YongMast3don sorry for the delay. Busy week so I haven't been playing much but no, still an issue. I think it's just windows being windows. I know it works because I have no problem setting it up under settings when I try to remove it and add it again. At this point I've just accepted the fact that I'll prob just have to use my pin.