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Extreme vibration sounds like it could damage device

Bdubby
Level 7

‎06-14-2024 02:29 PM

3dnew ally z1 extreme has issues after about and hour or so of playing. Unit is not getting hot as I am playing older games and running at 10watts. The only fix to the issue is to reboot the device. I have even turned off vibration in the menus and it still vibrates when I plug it in. It's a horrible noise and sounds like it's spinning at a higher voltage than is normal.  I'm sure this is effecting battery life and could cause damage to other boards in the handheld if my thought is right.  Seen other posts of people returning and the same issue is happening on the new device.  Is this a firmware issue. I would hate to return it, as I enjoy the hand held when it works correctly

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

‎06-18-2024 05:49 PM

Hi @Bdubby ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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Iskander07
Level 7
In response to Anbby_ROG

‎06-21-2024 09:35 AM

Hello, I have the same issue, there's some solution to this?

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