Well, I have to say, I'm probably never buying another ASUS product again after dealing with the ROG Ally and ASUS' customer service.
It's partly my fault - I assumed a global company would have global support (like Razer) and would support products bought anywhere in the world. Egg on my face. I purchased an Ally at Best Buy in the US, and took it back with me to Japan where I'm currently in university. Of course, it has the dreaded SD card reader issue and has already destroyed one of my 512 GB cards.
I was advised by Asus' own US team to get the device RMA'd here in Japan...however, since the serial number is a US serial number, I can't even submit a support ticket since the system keeps telling me "your serial number is invalid". Seriously, ASUS, how could Razer who is notoriously bad at customer service have figured this one out and you guys are still using region specific support channels? I mean who would have thought someone would want to travel with a handheld gaming device?
Asus and heat just don't go together and I should have learned my lesson after my Asus G15 vented heat across the screen and it was so bad it warped the plastic screen covering. I was out of warranty on that one, but the ROG is like three weeks old and now I'm stuck with a device that doesn't do something it was advertised as doing.
Hope the cash was worth it Asus cos it's the last you'll get out of me.
