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Disable embedded controller keeps disappearing

Hellcules
Level 7

I bought an Xbox controller and to get it to work correctly I read that I need to use the command centre to disable the embedded controller. But it wasn’t in the command centre, or listed in the list when using “Edit Command Center” so I uninstalled and reinstalled the Command Centre. After it was reinstalled, there was the option to disable it. It was there for about 4 days, then today, it’s gone again, just a blank square where it use to be. I have the Ally X.

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1 ACCEPTED SOLUTION

Accepted Solutions

Hi, thanks for the reply. I’m not sure what version of stuff it has. I couldn’t find the app versions of those listed. I have everything up to date via the My Asus app, windows/store updates and the armoury crate. I uninstalled and reinstall armoury crate again. It disappeared again but then it came back. It back now and working again. All very strange. Thanks anyway.

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

Hi @Hellcules ,

We take this problem seriously and would like to request more information about your device for further analysis and confirmation.
Have you updated BIOS to the latest version 314, and tried removing ASUS System Control Interface v3, uninstalling Armoury Crate SE using the uninstall tool, and then reinstalling ASUS System Control Interface v3 version V3.1.32 and Armoury Crate SE to see if there is any improvement?
If the issue persists, please enable the log recording function in Armoury Crate SE, record a video of the issue, and note the time when the issue occurs. Kindly provide the following information along with the video and log files via private message for further verification. Thank you.

Serial Number:
BIOS Version:
Windows Build Version: (Settings - System - About)
Display Driver Version:
Armoury Crate SE > Settings > General > About > Service Version > Check Button (Copy all content):

【This is the file path for the log file, provided for your reference.】
In Armory Crate SE, navigate to" Settings">"General" and check the "About" page. Click on "App Diagnostics tool" and select "Log Files" to bring up the Privacy Policy statement. Once the user agrees to the statement, Armory Crate will start collecting diagnostic logs. You can click on "Generate Log Data" to create an encrypted log file (ASUS log file).

Hi, thanks for the reply. I’m not sure what version of stuff it has. I couldn’t find the app versions of those listed. I have everything up to date via the My Asus app, windows/store updates and the armoury crate. I uninstalled and reinstall armoury crate again. It disappeared again but then it came back. It back now and working again. All very strange. Thanks anyway.

Quick fix if it happens again is reinstall the joystick driver. Takes 2 seconds and a reboot and it's back at least for a while. It's under pointing devices. 

 

https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-x-2024/helpdesk_download/