controller keeps disabling itself after sleep or shutdown

[Legionkin]

reinstalled 3 times today

[Anbby_ROG · Accepted solution]

Please enable the recording function in Armoury Crate and record a video of the issue. Then, send us the video, log files, and the following information via private message. We will escalate this to the relevant team for further investigation as soon as possible. Thank you!

• ALLY Serial Number:
• BIOS Version:
• Windows Build Version: (Settings > System > About)
• Armoury Crate > Settings > About > Service Version > Check Button (Copy all content)

Please follow the steps to obtain log and send to us, thanks!

1. Go to ARMOURY CRATE \ Settings \ About -> checked "App Diagnostics' record log"
2. Duplicate issues
3. Press button "Generate log data"
4. Compress it and send to us for further investigation.

[Legionkin]

sn:  R7NV

win ver: 24h2   build: 26100.3775

ARMOURY CRATE VER 1.5.29.0

bios version 345

gop 3.7.10

ec fg011c.31b

[Legionkin]

50MB log file... no idea where to upload..

[Legionkin]

i fixed it using your instructions.

i found a conflict with ep_patcher for explorer.

fixed. thank you.

[Legionkin]

not sure how to get this 50mb zip to you.

[Legionkin]

i give up... refund.

[Legionkin]

had to run cloud recovery.

let me know if you still want a video and the 50MB log file.

[Anbby_ROG]

Sorry, we misunderstood the issue as resolved because it was marked as "solved."

We would like to confirm with you whether the problem has improved after performing Cloud Recovery.
If the issue still persists, could you please upload the related video and log files to a cloud drive and share the download link with us? Thank you!

[Legionkin]

no it's still happening 😞