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Common issue on Asus ROG Ally? Charger connected but battery still drains with or w/o battery care?

booterbotter
Level 8

Common issue on Asus ROG Ally? Charger connected but battery still drains with or w/o battery care?

It is set to 80% but there are times that it still drains even with very minimal applications or so connected on my ally.

Even without using the 9-1 docking station UGreen, with a 100w usb type c cable and charger also Ugreen.

If I use the stock charging set for the ally, the issue still happens. As mentioned, it happens from time to time and constantly I have to restart my ally to get it resolved.

From how I monitor it on hwinfo, the charging rate is going down to 1w or so when the issue happens. Is there a fix on this bug or do we have to live with this? I just got this last month and it was NEVER giving this weird issue even with my docking station before.
If I close all applications running in Windows, it will start SLOWLY charging again up to 80% and I could see from 1watt it goes up to 5w or so. 
Sometimes, unplugging the charging cable and charger would make it work but MOST of the time a restart is needed. 

I have seen numerous post in this forums as well as reddit with this same issue and no one seems to be able to narrow down what is causing it.

1,550 Views
5 REPLIES 5

booterbotter
Level 8

up?

booterbotter
Level 8

no customer support on this forum? 

booterbotter
Level 8

Gosh so I guess support is dead here in this forum

Anbby_ROG
Customer Service Agent

Hi @booterbotter ,

You mentioned that the issue still persists even when using the original charger. I would like to confirm with you if the original charger is directly connected to the Ally or if it is connected through a dock.
Would it be possible for you to record a video demonstrating the issue and provide the following information and HWinfo details via private message for further investigation? Thank you.

  • Serial Number:
  • BIOS Version:
  • Windows Build Version: (Settings - System - About)
  • Armoury Crate SE > Content Tab > System > About > Service Version > Check Button (Copy all content):
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

Item Version
---- -------
Armoury Crate SE UWP App 1.4.13.0
ROG Live Service 2.3.16.5
Armoury Crate SE service 1.4.13
BIOS RC71L.338
Main Firmware GA80100.RC71LM.317
Second Firmware GA80100.RC71LS.317
AMD Radeon Graphics 31.0.24027.1012
ACConfig 1.0.11
Aura Service (Lighting Service) 3.07.42
Aura SDK 3.04.39
ASUS Aac_GmAcc HAL 1.0.12.0
ASUS Aac_NBDT HAL 2.5.38.0
ASUS Gamepad HAL 1.0.0.30
ASUS Keyboard HAL 1.2.23.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse Extern HAL 1.2.0.6
ASUS Mouse HAL 1.2.0.58
AacAudioHal 1.3.49.0
AacDisplay 1.2.30

 

Edition Windows 11 Home
Version 23H2
Installed on ‎6/‎13/‎2023
OS build 22631.3737
Experience Windows Feature Experience Pack 1000.22700.1009.0