Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cloud recovery hangs at the same spot (after windows install)

talios
Level 7

‎02-13-2024 10:50 AM

I decided to run cloud recovery to wipe my device, no real problems i just wanted a fresh start. Now the problem, i've tried 5 times and every time after successfully downloading and installing everything then booting into windows to run its last configure tasks, it hangs at configuring USMT. I've left it here for 3+ hours multiple times and it never proceeds. In the meantime the admin account it's using to run this shows as disabled and doesn't let you do anything so I can't even manually create another account. Anyone else hit this or have any ideas?

 

3lrit8544eic1.webp

3,654 Views
1 REPLY 1

Anbby_ROG
Customer Service Agent

‎02-16-2024 12:05 AM

Hi @talios ,

I would like to confirm with you whether your BIOS has been updated to the latest version 336 and if you have tested it again in a different network environment?
Additionally, could you let us know if you performed the cloud recovery through MyASUS in UEFI or WinRE? Thank you.

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
0 Kudos