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cloud recovery fails

joels84944
Level 7

Hello,

just bought th e ROG ally 512GB. i bought a new 2tb SSD replaced it in the Ally. when i go into the Bios and go into Asus Cloud recovery. I Enter my Network credentials and it comes up after awhile "Server Authentication Failed"

I cant get it to recover. so now i have to re-install my old 512gb ssd just to get this to run.  Can someone  point me in the right direction?

 

...Joel

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1 REPLY 1

Anbby_ROG
Customer Service Agent
Could you please provide the product serial number and a screenshot of the error via private message for further verification? Thank you!
Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂