Charging problem

[AhmadsalahoOoZ]

After the last bios update i've noticed that my Rog Ally stops charging after about 30mins of playing any game on Turbo mode...

The device gets too much hot

Only goes back to charging after i cool it in front of the AC or restarting the device

Notice that i'm using the original charger

[Anbby_ROG]

Hi @AhmadsalahoOoZ ,

Could you please confirm if your current BIOS version is 338? If so, please try rolling back the BIOS version to 337 using EZflash and test if the issue persists. Thank you.

[AhmadsalahoOoZ]

Yes it's bios 338

But could you explain how to downgrade to 337 ??

[Sajadkharestani]

Downgrade to 337

https://www.asus.com/support/faq/1008276

[Youlz]

Same problem

[Anbby_ROG · Accepted solution]

Hi All,

Thank you for your patience. BIOS 339 has been released through Armoury Crate SE.

Please try updating to BIOS 339. If you have any concerns after the update, please do not hesitate to let us know. Thank you.

[Sajadkharestani]

Hi

Unfortunately, the problem of not charging the device's battery and not using the adapter after the device's temperature has increased has not been solved (Version 339)

Please solve this problem

Thanks

[Anbby_ROG]

Hi @Sajadkharestani ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

[Harshgoyal0312]

Brother Has Your Problem Been Solved I Have The Same Bios 339 And The Charging Problem Is Still There

[Youlz]

I restored the default bios settings, that solved the problem.