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Charging issues when the device is hot.

KevinKings306
Level 7

I'm having this issue, after playing for 1 or 2 hours my Rog Ally stops detecting the original charger 65W. The only way that it begins to charge again is if I turn off the device. Did someone else have an issue like this?


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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @KevinKings306 ,
We have not received similar case feedback at the moment. I would like to confirm with you the temperatures of the GPU and CPU when charging is not possible, and whether the charging indicator light is on. If you unplug and plug in the power again, does it charge normally?
Could you please confirm if your BIOS version has been updated to the latest version 336? Please try recording a video to help us further investigate the situation you are experiencing. Thank you.