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Cant connect mouse and keyboard to Rog Ally via USB-C dock

theunburntt
Level 7

‎08-10-2024 09:24 AM

Hi guys, im a newbie here. Never used a handheld and want some help. I just bought a Rog Ally Z1 Extereme but i cannot connect my mouse and keyboard through an usb c 7 in 1 dock. It perfectly charges and connect to my monitor with hdmi but somehow, my device doesnt see the keyboard and mouse. What can i do about this situation? Im waiting for your help. Thanks.

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Anbby_ROG
Customer Service Agent

‎08-11-2024 07:58 PM

Hi @theunburntt ,

Could you please share the brand and model of your 7-in-1 USB-C dock, mouse, and keyboard with us? If possible, please provide a video or photo to help us further verify your connection setup.

Additionally, have you tested the same connection setup with other devices (e.g., a computer) to see if it can detect the keyboard and mouse? Thank you.

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