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Can't turn on ROG Ally (RC71L). No charge light. Tried holding down power button.

wooden_hammer
Level 7

‎08-09-2025 12:27 AM - edited ‎08-09-2025 05:21 AM

PLEASE HELP. I cannot turn on my ROG Ally. I haven't used it in a few months and when I went to try to turn it on, it won't. There's no charge light as well. I've tried the original charger as well as several other usb-c chargers and outlets. I even tried holding down the power button for 60 seconds and several other button methods mentioned online with no resolve. The ROG Ally is in great physical condition with no visible damage. I bought the Ally as an excellent open-box from Best Buy less than 2 years ago but the warranty is already expired. I really do not know what to do and I cannot really afford to purchase another brand new ROG Ally.

Thanks

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Falcon2_ROG
Customer Service Agent

‎08-11-2025 11:03 PM

@wooden_hammer 
I would recommend that you remove the power and all external devices (SD card/Dock), then press and hold the power button for 30 seconds. Reconnect the power (please confirm whether the charging indicator is lit), and then try restarting to confirm.
If the problem still cannot be resolved, it is recommend that you send the ALLY to a service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

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