Can't complete product registration on second hand ROG Ally

[Spark2110]

Hello, I recently bought a second hand ROG Ally but i cannot register it because probably already did that when he first purchased it.

Is there any way to register this device again and attach it to my account?

[Vitrun]

Once a buyer registered product's serial number under his/her name first, there's no magic button or option to remove it from registered products list (unless there would be such a request to support, but why first owner would want that?). Serial numbers is unique, so item can't be added twice. It would work ONLY if-and-when first owner just bought and used it w/o registering on Asus website first.

[Spark2110]

I've seen other people on this forum reporting the same thing, seems that an ASUS rep may be able to solve this and assign the serial number to the correct account.

[Anbby_ROG]

Hi @Spark2110 ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you