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Buttons not working after MCU 341 update

batok9
Level 7

Buttons do not work after MCU update 341
After updating the BIOS firmware to 341, the buttons on my ROG ALLY Z1 Extreme simply stopped working. I have already reinstalled Armory Crate, done the hard reset and reinstalled Windows via Cloud Saving, but the buttons no longer work in the BIOS. Can you help?

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Since the latest MCU version is 319, and BIOS 341 was released in September 2024 without receiving similar feedback, we would like to clarify the issue you are experiencing:

  1. Did the issue occur immediately after updating to BIOS 341, or did it arise sometime after the update?
  2. Is the button issue limited to the BIOS screen, or do the buttons also fail to function within the system?
  3. Are the power button and volume keys functioning normally?

If possible, please provide more detailed context regarding the situation. This will help us diagnose the issue more accurately. Thank you for your patience and cooperation!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂