Both sticks and right trigger not working on Ally Z1 Extreme

[hardyhar16]

I just bought the Ally today and the right stick was drifting during setup so I had to calibrate it before proceeding to update all the software. After all the software had been updated to the latest version including the Armour Crate, drivers in the MyAsus app, and windows update in the settings, both sticks and the right trigger are dead. It's not being recognized by windows at all even switching between the control modes and turning the embedded controller on/off

[Anbby_ROG]

Hi @hardyhar16 ,
Please tried removing ASUS System Control Interface v3, uninstalling Armoury Crate SE using the uninstall tool, and then reinstalling ASUS System Control Interface v3 version V3.1.32 and Armoury Crate SE to see if there is any improvement?

If the issue persists and since you mentioned that this is a newly purchased device, we recommend contacting your reseller for further assistance during the return/exchange period to ensure your rights are protected. Thank you.