BIOS 338. Problem with Charger Asus rog ally

[NarzOo]

Hello! I've encountered an issue with my Asus ROG Ally (2023). Yesterday, I started a game, and after about 1-2 hours of gameplay, something happened that hadn't occurred before the 338 BIOS update. My console stopped charging. The device no longer recognizes the charger. I used the original charger that came with the Asus device, I didn't use any third-party software or programs, and the charger is working fine as it charges other devices without any issues.

The first thing I did was restart the device, and (not immediately, but eventually) the charging started working again. I repeated the game session, and after 30 minutes, the issue happened again, but this time I monitored the resources and noticed that as soon as the CPU temperature reached 95 degrees, the charging stopped. I turned off the game, waited for the temperature to drop, and at around 45-50 degrees, the charging resumed.

I repeated my tests several times, and here's what I found:

• The device was in Turbo mode (default setting).
• Before the 338 BIOS update, on version 337, I played the same game (Elden Ring), and the fan was slightly louder, which is noticeable now.
• Currently, the device heats up to about 95±2 degrees in Turbo mode in about 1.5 hours, and the charging stops.
• On BIOS version 337, this didn't happen; the temperature was stable at around 83-86 degrees, and there were no issues with charging.
• On the ASUS forum, I've seen similar issues, and people suggested creating a custom "Manual" turbo mode and increasing the fan speed at certain temperatures.
• I followed their advice, and to my surprise, for at least 3 hours, the temperature was around 85-87 degrees, and there were no charging issues.

Unfortunately, I only encountered this issue yesterday, and today I have many questions that I would like ASUS to comment on. This is not an isolated incident; it clearly (appears to be) related to their latest BIOS update. I am concerned about other projects and programs that might affect my device. I want to make sure ASUS is aware of the problem and is addressing it.

If anyone else has encountered the same issue, please support this post so it gets more attention. Or am I one of the few unlucky ones?

[adyojon]

When you say not charging, do you mean like the little orange light comes on when plugged in and it drained to 99%? than when it cools down goes to 100%

OR 

do you mean it disconnects from turbo mode 30w, goes to performance mode 15w the battery LED light turns off than turns back on? and charges? 

[NarzOo]

When I say it is not charging, I mean that the charging indicator on the device stops indicating that the device is charging. The battery itself charges, of course, but the power consumption drops from 30W to 25W in Turbo mode because the charging stops.
Additionally, the device did not respond to unplugging and plugging the charging cable back in until it cooled down to 46-50 degrees Celsius.

[adyojon]

ok nps, anbby is aware of this thanks for feedback 

[adyojon]

i hope bios 339 will be urget release to fix this overheating problem i see on reddit more issues on it. im just worried id have to wait 6 months for it. 

[alieninc]

Don't worry, create manual 30W and set curve 70C Fan speed 90% and 80C Fan 100%... always will be temperature 65-68% with charging. That will never happen If the sun does not fall on the earth.

[rock-dog]

I had A problem with bios 338. I was on youtube just watching videos. Suddenly Froze, couldn't do anything with the rog ally. So I did, hold down power button to do a quick shutdown.

It went into bios mode. Then it say didn't have a boot image. Didn't recognize my sdd. So I had bootable image on thumb drive. I am installing the rog ally through that way. I am going back bios 336 to downgrade.

[Anbby_ROG]

Hi @rock-dog ,

Please try rolling back to BIOS version 337 using EZflash. 
We will release a new BIOS version to resolve this issue in the future. I will keep you updated on the progress. Thank you for your understanding.

[rock-dog]

Anbby_ROG

Yes I rolled back to 337, Thank you.

[BlackMusashiX]

Hi 

I Have the same Problem her the Bios Version is 338. 

[Anbby_ROG]

Hi @BlackMusashiX ,

Please try rolling back to BIOS version 337 using EZflash. 
We will release a new BIOS version to resolve this issue in the future. I will keep you updated on the progress. Thank you for your understanding.