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Audio auto ducking for no reason

Sedit_This
Level 7

‎06-11-2024 06:24 PM

Recently brought my Ally Z1 Extreme to Best Buy to be repaired, SD card slot fried the motherboard. Since getting it back, the onboard speakers are quiet and the audio starts out at full volume for a half second before automatically lowering, despite still being at full volume. I have disabled the onboard microphone and VOIP settings to try to fix it, I have disabled audio enhancements and reinstalled all the drivers. I didn't have this problem with the previous motherboard and am tired of having to use headphones to hear the audio from my Ally.

Anyone have any ideas?

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Anbby_ROG
Customer Service Agent

‎06-13-2024 01:50 AM

Hi @Sedit_This ,

I'm sorry to hear about your experience. Could you please provide a video of the issue and send us your product serial number and RMA number via private message so we can assist you further? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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