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ASUS ROG XBOX ALLY X not turning on

Achilles_Cubel
Level 7

Left my Asus rog xbox ally x plugged in for maybe 3 days without touching it. Went to use it today and it will not turn on. I've tried doing the hold the power button thing with it unplugged for 40 seconds thing then plugging it in. Still not working. I've tried with the original charger and two other high wattage (fast charging) chargers.

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1 REPLY 1

Falcon2_ROG
Customer Service Agent

@Achilles_Cubel 
Regarding the issue you reported, we recommend referring to the FAQ below for troubleshooting.
Troubleshooting - Device Boot Failure or No Display After Boot (Black Screen)

If the device still cannot be powered on, we suggest sending it to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.