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ASUS ROG SHOCKING

Jkm173
Level 7

Shock horror, a hardly used Rog RC71L bought JAN24 so warranty is past.

Turned it on this week after not using for months and both joystick wont go left or right. I have done the recal in the crate no joy.

and now after doing all the updates including Win11 just went to turn it on and cant.No charging light when plugged in and  ive tried the unplug everthing and hold power button for 30s, 40s, 50s and 60s.

IT is stored inthe official hard case i bought with it from curry's in Jan 24.

Never buying anything ASUS again. 

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2 REPLIES 2

Falcon2_ROG
Customer Service Agent

@Jkm173 
According to what you described, I would suggest you bring back your device to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

Thanks for their contact link.

That’s wild. I hadn’t seen that issue yet, but it’s good you caught it early. While waiting for a firmware fix, I tried the Jumanji demo and was surprised how fun it was on handheld. Hope your ROG device gets patched soon!