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Asus Rog Ally z1 extreme stopped detecting USB devices

banzau989
Level 7

After the update, Windows stopped detecting the docking station or any USB devices. The power is present on the port, that is, the connected devices are active, but they are not displayed in the task manager. At first, there was a suspicion that the docking station was faulty, but when I rolled back the update through the recovery center, the external display and devices started working. After rebooting, the problem did not disappear. I reinstalled Armory crate, restored the operating system many times, but it did not help. I held down the power button for 20 seconds, but without results. Please help with advice.photo_2025-03-26_21-56-41.jpgphoto_2025-03-26_21-56-36.jpgphoto_2025-03-26_21-56-29.jpg

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4 REPLIES 4

banzau989
Level 7

Item Version
---- -------
Armoury Crate SE UWP App 1.5.29.0
ROG Live Service 2.4.29.0
Armoury Crate SE service 1.5.29
BIOS RC71L.342
Main Firmware GA80100.RC71LM.319
Second Firmware GA80100.RC71LS.319
AMD Radeon Graphics 32.0.12033.3002
ACConfig 1.0.11
Aura Service (Lighting Service) 3.07.53
Aura SDK 3.04.44
ASUS Aac_NBDT HAL 2.5.52.0
ASUS Ambient HAL 5.7.0.0

i have the same problem but i dont have find a solution. And you ?

Unfortunately, I didn't find a solution, nor the reasons why this happened. But this is 90% after installing the PD FW Update

Majow
Level 7

It's the same for me, i think i try if the problem it's the same on linux and if this is the same thing i call the SAV