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Asus rog ally wont charge and dead

Mard001
Level 7

hello , i bought the ally since jan , but today after i finish playing it , then i plugging into my charger suddenly i smell a burnt plastic. and then stop charging, i was charging with my orignal charger , but then i try to charge to another device is not working too, i think my charger is broken, but i try to charging my ally with another charger its also not working , i keep trying to charge until my battery is died, 
after that incident i went to local authorized asus service center for solution , i thought i can claim my warranty , because my ally is still under warranty , but they say it can't be claimed, I had to replace the motherboard and it would cost around philippines pesos 40k (around USD 700), this really shocked me and wasted my time, the cost was that much I could buy a new device 

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Anbby_ROG
Customer Service Agent

Hi @Mard001 ,

We are sorry to hear about your experience. Please provide us with your product serial number, RMA number, and location through private message. We will further investigate your case. Thank

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂